Information for Referring Clinicians

How Vivienne Can Help

When you recommend your patient to Vivienne, you can be sure your patient will receive the highest quality evidence-based dietetic care and nutrition support from Townsville's most experienced Accredited Practising Dietitian

Vivienne has significant experience in many areas of dietetics. Her interests include:

  • Diabetes - Type 1, Type 2, Gestational diabetes

  • Heart health - high cholesterol, high triglycerides, high blood pressure

  • Gut problems - irritable bowel syndrome, ulcerative colitis, Crohns disease, Coeliac Disease,

  • Food allergies and intolerances

  • Paediatrics

  • Weight concerns

  • Eating disorders - anorexia nervosa, bulimia, binge eating disorder

  • Sports nutrition

In response to the COVID19 pandemic, Telehealth has now been introduced to our practice. Our practice will remain open as Telehealth and Telephone consultations only for the foreseeable future.

We believe this is an excellent alternative to face to face consultations particularly for those with chronic medical conditions.

The Teleheath program being used is Coviu (https://www.coviu.com/). Coviu is recommended by the Dietitians Association of Australia, our professional organisation, and has “end to end encryption” ensuring security and privacy.

Medicare is introducing new Allied Health Teleheath and phone consultation item numbers from 30th March 2020. These are:

  • 93000: Telehealth Consultation

  • 93013: Telephone Consultation

  • 93074: Eating disorder management plan Telehealth / telephone

Consultations under these item numbers will be bulk billed. All other consultations (non-Medicare) will be $87.

If you would like to refer your patients privately or under these item numbers, please continue to use your existing referral processes.

Vivienne is able to provide home visits  within the Townsville area for no additional cost, as well as telephone and video online consultations via COVIU for patients out of Townsville. 

Patients can see Vivienne with or without a referral. If a patient is referred with a Medicare Chronic Disease Management Plan they are bulk billed.

If a patient has a standard referral, is recommended or self referred, they are not eligible to claim a rebate from Medicare, but they are able to claim a rebate from their private health insurance if they are covered. 

  • Item Number 500 (Initial Consultation)

  • Item Number 600 (Review Consultation)

Vivienne privately bills all patients excluding those referred through DVA, BUPA defence health, who are bulk billed. Please contact the practice on 0407373002 for more information.

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